DAMAGED ITEMS RETURN POLICY
If you received a defective or damaged item, please reach out to us via chat or our Contact Form for assistance. Depending on the circumstances, a return may not always be required.
SHIPPING POLICY
We ship within 2 business days. The arrival time of your order will depend on your location and other factors
You will receive an email notification once your order is shipped, and you can check tracking information on the order pages.
Can I change/cancel my order?
We strive to process orders promptly to ensure fast delivery to our customers. As a result, we are typically unable to accommodate changes once an order has been placed. However, in rare instances, there may be a brief window of opportunity to modify shipping addresses or other order details. If you need to make changes to your order, please contact us as soon as possible, and we'll do our best to assist you.
Cancellation is valid only if the order has not yet been shipped and does not involve discounted or promotional products. If the order has already been shipped and no damages are present, refunds are not applicable. However, replacements are available.
To cancel your order, please reach out to our customer support team via chat or contact form as soon as possible. We'll do our best to accommodate your request and assist you with the cancellation process.
How much does shipping cost?
- Domestic:
- Orders of $50 or less - $4.95
- Orders of $50 or more - FREE
- We ship within the 48 contiguous United States and Canada
- The shipping fee to Canada is calculated at checkout
What delivery services do you use?
We use FedEx, UPS, and USPS to ship most orders within the continental US and Canada.
RETURN POLICY
All orders are eligible for free returns within 90 days of purchase. To initiate a return, please contact us through Chat or our Contact Form. Returned items must be in new condition and include all original packaging and components.
*Free returns are available only for quality issues or incorrect deliveries. Customers can contact our customer service team to obtain the return address.
Prior approval from Archiology is necessary before shipping returns back to our warehouse. It's important to obtain the correct return information from our customer service team.
Returns must be postmarked within 90 days of purchase or within 7 days of receiving approval and a prepaid label from Archiology, whichever is later. Please ensure that items are carefully repackaged to prevent damage during return shipping.
While our aim is to facilitate smooth returns, failure to comply with our guidelines or returning items in poor condition may result in restocking fees or denial of the refund in full. We encourage responsible handling of returns to avoid any inconvenience.
If you're unable to find the information you need in our support center, please don't hesitate to contact us directly for further assistance.
REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. We aim to process refund requests promptly, typically within 24 hours of receiving the request. However, please note that it may take 3 to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider's processing times. If you have any concerns about your refund, please don't hesitate to reach out to our customer support team for assistance.
PREPAID SHIPPING LABEL
As part of our return process, we provide a prepaid shipping label for your convenience. However, please be aware that failure to use this shipping label within 7 days of receipt will incur a $10 charge to cover return shipping costs deducted from your refund.